Privacy Policy
Last updated: June 24, 2026
Bridgewell Admin Solutions (“Bridgewell,” “we,” “us,” or “our”) is committed to protecting the privacy of the healthcare facilities, staff, and individuals we work with. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, request support, or communicate with our team. We also collect limited technical information automatically when you visit our website.
- Contact details such as your name, email address, phone number, and facility name
- Information about your facility type and the support you are requesting
- Any information contained in messages you send to us
- Basic technical data such as browser type, device information, and pages visited
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our administrative and coordination services.
- Responding to inquiries and providing requested support
- Coordinating scheduling, communication, and transportation on behalf of facilities
- Improving our website, services, and customer experience
- Sending service-related updates and communications
- Meeting our legal, regulatory, and contractual obligations
3. Protected Health Information
Where our services involve access to protected health information (PHI), we handle that information in accordance with applicable laws, including HIPAA, and any business associate agreements in place with our clients. We only access PHI to the extent necessary to perform the services requested and apply administrative and technical safeguards to protect it.
4. How We Share Information
We do not sell your personal information. We may share information only as needed to deliver our services or as required by law.
- With service and transportation providers strictly to coordinate care and appointments
- With trusted vendors who support our operations under confidentiality obligations
- When required by law, regulation, or valid legal process
- With your consent or at your direction
5. Data Security
We maintain reasonable administrative, technical, and organizational measures designed to protect the information we handle against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to opt out of certain communications. To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically to stay informed about how we protect your information.
Questions?
If you have any questions about this page, please get in touch with our team.